At Dom Media LLC, we strive to provide our customers with high-quality products and services. However, we understand that sometimes things don’t go as planned. This Refund Policy outlines the terms and conditions under which refunds may be provided for purchases made from our website, [insert website URL] (the “Site”).
1. Subscription Services
Monthly Access to Site: If you cancel your subscription within 14 days of the initial purchase, you will be eligible for a full refund. Cancellations made after 14 days will not be eligible for a refund, but you will continue to have access to the service until the end of the current billing period.
Fitness Tracking App: If you cancel your subscription within 14 days of the initial purchase, you will be eligible for a full refund. Cancellations made after 14 days will not be eligible for a refund, but you will continue to have access to the app until the end of the current billing period.
Monthly Access to Site + Meal Plan: If you cancel your subscription within 14 days of the initial purchase, you will be eligible for a full refund. Cancellations made after 14 days will not be eligible for a refund, but you will continue to have access to the service until the end of the current billing period.
2. One-Time Purchases
Meal Plan Downloads: Due to the digital nature of our meal plans, all sales are final. No refunds are available for meal plan downloads.
3. How to Request a Refund
To request a refund, please contact our customer service team at support@globalfitnessapp.com or call 844-874-1510, Monday to Friday, 7 AM to 7 PM PST. Provide your order number and the reason for your refund request. Our team will review your request and respond within 2-3 business days.
4. Processing Refunds
Approved refunds will be processed within 3-5 business days. The refund will be credited to the original method of payment used for the purchase. Please note that it may take additional time for the refund to appear on your credit card statement, depending on your bank or card issuer.